Returns and Refund Policy

Refunds and Exchanges

You have 7 days after you receive your purchase to contact me if you have any concerns. I will replace (where possible - some items are unique), repair or replace if your item arrives not as described.

I work hard to make sure all of my customers are happy - please do not hesitate to contact me with any concerns or a questions.

I will issue exchanges if you change your mind, but only once you have contacted me within 5 days of receipt of the item & then returned the item in the original packaging.

Refunds are offered at a 5% restocking fee.

Earring returns are subject to an ear hook replacement fee, as the hooks cannot be resold.

Stud Earrings are not are not available for refund or return for Hygienic reasons.  However if there is a fault with the item and exchange will be considered 

The buyer pays the shipping costs for returns.

Refunds will not be given for custom orders, as an emailed photo of the item will be sent prior of completion of the purchase

Please contact me if you have any issues as customer satisfaction is very important to me